If your order is on hold due to a payment issue, there are several things you can check to resolve the declined payment.

If your payment method has been declined, do one of the following:

• Confirm your credit card number, expiration date, billing address, and phone number were entered correctly in your account

Note: The billing address and phone number entered must match those associated with your credit card. 

• Contact your bank.

Note: Check with your bank about adjusting daily withdrawal or purchase limits. Payment declines may be due to these limits set by your bank. Add a new billing address to the associated credit card.